About me

MY MISSION

Driving a Sustainable Future

To leverage my extensive experience in insurance, finance, and business growth to build and lead organizations that provide exceptional customer service, drive innovation, and make a positive impact on the communities they serve.

This mission statement reflects Renato's key strengths and passions:

Extensive experience: Renato has over 15 years of experience in the insurance and finance industries, including founding and scaling two successful companies.
Customer focus: Renato is passionate about providing exceptional customer service, as evidenced by his success in growing JustCountants Inc and negotiating lower fees for his clients at Got Coverage Inc.
Innovation: Renato is a PMP certified professional and has a proven track record of developing and implementing innovative strategies, such as building cross-selling workflows at Southwest Bank.
Community impact: Renato is passionate about making a positive impact on the communities he serves, as evidenced by his work with JustCountants Inc and his commitment to mentoring and developing his team and peers.

Operational Excellence

HOW I SEE IT

Operational excellence for an organization is like reaching the peak of Mount Success. It's the ongoing pursuit of flawless execution, consistent improvement, and exceeding customer expectations in every aspect of the business. It's not just about ticking boxes or achieving short-term targets; it's about embedding a culture of optimization and agility throughout the organization's DNA.

Imagine a well-oiled machine, every cog working seamlessly to deliver the desired output. That's operational excellence in action. It's about:

Streamlined processes: Every step in the value chain is efficient and effective, minimizing waste and maximizing output.
Empowered employees: People are not just cogs in the machine; they are problem solvers, continuous improvers, and passionate advocates for the organization's goals.
Customer-centricity: Every decision and action is guided by the question: "How will this benefit our customers?"
Data-driven decision making: Decisions are based on hard data and insights, not gut feelings or guesswork.
Continuous improvement: There's no finish line in operational excellence. The organization is always looking for ways to do better, learn faster, and adapt to changing circumstances.

WHO AM I?

Meet Renato

Forged in resilience, driven by passion. My journey began amidst the turmoil of 90s Europe, shaping me into a resourceful and adaptable individual. Arriving in America as a 14-year-old refugee, I rebuilt my life brick by brick in Fort Worth, TX. This early hardship instilled a deep discipline and a well-rounded perspective that define me to this day.

Fueled by this entrepreneurial spirit, I led three companies to successful exits, navigating diverse teams and honing my operational expertise. Witnessing firsthand the vital synergy between operations, marketing, and sales, I developed a profound understanding of the drivers of business success.

Leaving Got Coverage Inc. in July 2023 wasn't about the exit, but about pursuing my true calling: leading and inspiring teams. My entrepreneurial journey wasn't just about building businesses; it was about discovering my passion. Now, I seek a role where I can leverage my experience, operational acumen, and unwavering leadership to empower teams and fuel organizational growth.

Renato Miljatovic